How to Evaluate Advice and Advocacy Services 

This guide is for advice and advocacy providers, funders and commissioners that need a practical framework for evaluating advice and advocacy provision. It explains how to move from understanding the service and existing data through to selecting outcomes, developing or choosing tools, designing the evaluation, sampling participants, collecting data, analysing findings and reporting results.

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The guide is structured around the main stages of an advice and advocacy evaluation and shows how decisions at each stage should reflect the way support is actually delivered and experienced. It covers auditing existing information, selecting outcomes and indicators, tool design, evaluation design, sampling, data collection, analysis and reporting, with links to the Advice and Advocacy Outcomes Framework and the accompanying data-collection guide.